1. Introduction
Welcome to [Guide Me Well] (“we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app. By using [Your App Name], you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information: This includes but is not limited to your name, email address, phone number, physical address, profile picture, and other details you provide during registration.
2.2 Usage Data: We may collect information about how you interact with our app, such as device information, IP address, browser type, and operating system.
2.3 Location Data: If you allow us, we may collect your precise or approximate location to provide location-based services.
2.4 Cookies and Tracking Technologies: We use cookies and similar technologies to track your activities within the app for analytics and personalization.
3. How We Use Your Information
We use your information to:
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Provide, operate, and maintain our services
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Process transactions and manage your account
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Improve user experience and develop new features
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Send promotional and service-related communications
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Detect, prevent, and address fraud or security issues
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Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
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Service Providers: Third-party vendors who assist us in delivering services (e.g., payment processors, cloud storage providers)
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Legal Authorities: When required by law or to protect our rights and users’ safety
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Business Transfers: If we are involved in a merger, sale, or asset transfer
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate data
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Request deletion of your personal information (subject to legal exceptions)
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Object to certain processing activities
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Withdraw consent where applicable
8. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their policies.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. If we discover that we have collected information from a minor without parental consent, we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us
By using our app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Account Deletion
or users who wish to delete their account, please follow the steps below:
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Request Account Deletion: To initiate the deletion of your account, send an email to info@drkats.co.za. In your email, clearly state that you would like to delete your account.
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Easy Access: Make sure this email address is easily visible to users. We recommend linking it directly from your app’s Privacy Policy page and/or the Settings screen, so users can quickly find it when needed.
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Clear Instructions: The message in your app should be clear and concise, such as:
“To delete your account, please email us at info@drkats.co.za. Once we receive your request, we will process the deletion of your account as soon as possible.”
This ensures that users know exactly how to contact you for account deletion and that the process is clear and straightforward.