Terms and Conditions

Detailed description of goods and/or services
DR KATS is a business in the MEDICAL industry that SPECIALIZING IN WEIGHT LOSS

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 – 2 days and delivery confirmed by way of EMAIL. Deliveries are handled by FASTWAY

Return and Refunds policy
The provision of goods and services by DR KATS is subject to availability. In cases of unavailability, DR KATS will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. All damaged goods are to be returned within 14 days of purchase to be exchanged, no cash refunds.

Customer privacy policy
DR KATS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the DR KATS bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for DR KATS via PayGate (Pty) Ltd who are the approved payment gateway for First National Bank (FNB) of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by DR KATS separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

DR KATS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and DR KATS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 86 Jan Hofmeyr Road, Westville, Durban, South Africa.

DR KATS may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by DR KATS (sole trader) based in South Africa trading as DR KATS and with registration number 2011/000551/07 and NASEEBA KATHRADA (Owner)

DR KATS contact details
Email: queries@drkats.co.za
Telephone: 0312665343